Privacy Policy

Effective Date: January 1, 2024

Nomspect LLC ("Nomspect," "we," "us," or "our") operates the Nomspect platform for enterprise B2B lead generation and email marketing services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email, phone number, company name, job title when you register for an account
• Payment Information: Billing details and payment card information (processed by our third-party payment processors)
• Campaign Data: Email lists, contact information, and content you upload for email campaigns
• Support Communications: Information provided when you contact our support team

1.2 Information Collected Automatically

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages
• Cookies and Tracking: We use cookies and similar technologies to analyze trends and improve our services
• Email Interaction Data: Opens, clicks, replies, bounces, and other engagement metrics from email campaigns

1.3 Information from Third Parties

• CRM Integrations: Data synced from connected platforms like Salesforce Marketing Cloud
• Data Providers: Business contact information from licensed data providers
• Social Media: Information from social media platforms when you interact with our profiles

2. How We Use Your Information

• To provide and maintain our email marketing and lead generation services
• To send transactional emails and service notifications
• To process payments and prevent fraudulent transactions
• To analyze campaign performance and improve our services
• To comply with legal obligations and enforce our terms
• For business operations including data analysis, audits, and developing new features

3. Data Sharing and Disclosure

3.1 Service Providers

We share information with third-party vendors who provide:

• Cloud hosting and infrastructure services
• Payment processing
• Email delivery and tracking
• CRM and marketing automation integrations
• Customer support and analytics

3.2 Legal Requirements

We may disclose information when required by law or to protect our rights.

3.3 Business Transfers

Information may be transferred as part of a merger, acquisition, or asset sale.

4. International Data Transfers

As a global service, we may transfer and process data in the United States and other countries. We use Standard Contractual Clauses and other safeguards for international data transfers.

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with a supervisory authority

7. Email Marketing Compliance

Nomspect operates in compliance with:

• CAN-SPAM Act (US)
• CASL (Canada)
• GDPR (EU)
• CCPA (California)

All marketing emails include unsubscribe links. To opt-out, use the unsubscribe link in our emails or visit our unsubscribe page.

8. Security Measures

We implement appropriate technical and organizational measures including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security audits
• SOC 2 Type II compliance

9. Changes to This Policy

We may update this policy periodically. We will notify you of material changes through our website or email.